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troubleshooting-mp3-audiobooks

What follows are OverDrive MP3 Audiobook and OverDrive Media Console troubleshooting questions. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.

Troubleshooting - OverDrive MP3 Audiobooks

I updated to OverDrive Media Console v2 (or newer) for iPhone® and the app doesn’t work. What should I do?

If you experience issues after updating, please restart your device…

  1. Press and hold the Sleep/Wake button on the top of the device until the red slider appears.
  2. Slide the slider and wait for the device to shut down.
  3. Press the Sleep/Wake button again to restart.

If this does not resolve the issue, please uninstall and reinstall the app. If you continue to have problems, please contact support.

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Instead of the audiobook I expected, I downloaded a file with the extension 'ODM'. Where is the OverDrive MP3 Audiobook?

Downloading an ODM file is part of the download process. Opening the ODM file should cause OverDrive Media Console to open and prompt you to download the title. The steps needed taken to download the title vary…

On Android and BlackBerry…

Select the ODM file to open it in OverDrive Media Console.

On Mac…

Double-click the ODM file to open it in OverDrive Media Console. For instructions for setting OverDrive Media Console to automatically open ODM files, click here.

On Windows…

Double-click the ODM file to open it in OverDrive Media Console. If OverDrive Media Console doesn’t open, follow these instructions…

On Windows Vista® (or newer)…

 

  1. Click Start > Control Panel > Default Programs.
  2. Click 'Associate a file type or protocol with a specific program'.
    A list of file types is displayed.
  3. Select '.odm'.
  4. Click 'Change Program'.
  5. Select 'OverDrive Media Console'.
  6. Click OK.
    OverDrive Media Console will open ODM files going forward.
  7. Click 'Close' to close the Default Programs' dialog box.
  8. Double-click the ODM file to open it OverDrive Media Console.

 

On Windows XP, Windows ME, Windows 2000, or Windows 98SE…

 

  1. Open Windows Explorer.
  2. Go to Tools > Folder Options > File Types.
    The 'Folder Options' dialog box is displayed.
  3. In the 'Registered file types' box, select 'ODM'.
  4. In the 'Details for "ODM" extension' box, click the 'Change' button.
    The 'Open With' dialog box is displayed.
  5. From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
  6. Click 'OK' to save the change and close the 'Open With' dialog box.
    OverDrive Media Console will open ODM files going forward.
  7. Click 'OK' to close the 'Folder Options' dialog box.
  8. Double-click the ODM file to open it in OverDrive Media Console.

 

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I had a problem while downloading an OverDrive MP3 Audiobook, and now I can't download one of the files. What should I do?

 

On Android…

 

  1. Open OverDrive Media Console.
    The title is displayed in the Library.
  2. Select the title.
    The 'Player' screen is displayed.
  3. Select Menu > Details > Files.
    The 'Files' screen is displayed.
  4. Select the problem file.
  5. Select the 'Delete' button.
  6. Select 'Yes' to delete the file.
  7. Download the file again.

 

On BlackBerry…

 

  1. Open OverDrive Media Console.
    The title is displayed in the Library.
  2. Select the title.
    The 'Player' screen is displayed.
  3. Select Menu > Manage Parts.
    The title's Parts are displayed.
  4. Select the incomplete file.
  5. Select the 'Delete' button.
  6. Select 'Yes' to delete the file.
  7. Download the file again.

 

On iPhone…

 

  1. Open OverDrive Media Console for iPhone.
    The title is displayed in the Library.
  2. Select the title.
    The 'Player' screen is displayed.
  3. Select the 'Details' button.
    The 'Details' screen is displayed.
  4. Select 'Files'.
    The 'Files' screen is displayed.
  5. Select the 'Edit' button.
  6. Select the problem file.
  7. Select 'Remove' to delete the file.
  8. Download the file again.

 

On Mac…

 

  1. Close OverDrive Media Console.
  2. Go to Documents > My Media > MP3 Audiobooks, and open the title’s folder.
  3. Delete the problem file.
  4. Open OverDrive Media Console.
  5. Select the title.
  6. Click 'Download'.
    Download the file again.

 

On Windows Vista (or newer)…

 

  1. Close OverDrive Media Console.
  2. In Windows Explorer, go to Documents > My Media > MP3 Audiobooks, and open the title’s folder.
  3. Delete the problem file.
  4. Open OverDrive Media Console.
  5. Select the title.
  6. Click 'Download'.

    7. Download the file again.

 

On Windows 98SE, Windows 2000, Windows ME, or Windows XP…

 

  1. Close OverDrive Media Console.
  2. In Windows Explorer, go to My Documents > My Media > MP3 Audiobooks, and open the title’s folder.
  3. Delete the problem file.
  4. Open OverDrive Media Console.
  5. Select the title.
  6. Click 'Download'.
    Download the file again.

 

On Windows Mobile…

 

  1. Close OverDrive Media Console.
  2. In File Explorer go to My Documents > My Media > MP3 Audiobooks, and open the title’s folder.
  3. Delete the problem file.
  4. Open OverDrive Media Console.
  5. Select the title.
  6. Click 'Download'.
    Download the file again.

 

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I received the error message 'Unable to open the specified OverDrive Media file', followed by a file path. What should I do?

On Android…

 

  1. Open Android Browser.
  2. Select Menu > More > Settings.
    The 'Settings' screen is displayed.
  3. Under 'Privacy Settings' select 'Clear cache'.
  4. Select 'OK'.
    The files are deleted.
  5. Attempt the download again.

 

On BlackBerry…

 

  1. Open Browser.
  2. Select Menu > Options.
    The 'Browser Options' screen is displayed.
  3. Select 'Cache Operations'.
    The 'Cache Operations' screen is displayed.
  4. Under 'Content Cache' select 'Clear'.
  5. Select Menu > Close.
    The files are deleted.
  6. Attempt the download again.

 

On Mac…

If you are using Safari 3.0 (or newer)…

 

  1. Open Safari.
  2. Go to Safari > Empty Cache.
  3. Select 'Empty'.

    4. The files are deleted.

  4. Attempt the download again.

 

If you are using Firefox 3.0 (or newer)…

 

  1. Open Firefox.
  2. Go to Tools > Clear Private Data.
    The 'Clear Private Data' dialog box is displayed.
  3. Check the 'Cache' option.
  4. Click 'Clear Private Data Now'.
    The files are deleted.
  5. Attempt the download again.

 

On Windows…

If you are using Internet Explorer 8.0…

 

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
    The 'Internet Options' dialog box is displayed.
  3. On the 'General' tab, click the 'Delete…' button under the heading 'Browsing history'.
    The 'Delete Browsing History' dialog box is displayed.
  4. In the 'Delete Browsing History' dialog box, uncheck all of the check boxes except for 'Temporary Internet files'.
  5. Click 'Delete'.
    The files are deleted.
  6. Click 'OK' to close the 'Internet Options' dialog box.
  7. Attempt the download again.

 

If you are using Internet Explorer 7.0…

 

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
    The 'Internet Options' dialog box is displayed.
  3. On the 'General' tab, click the 'Delete...' button under the heading 'Browsing history'.
    The 'Delete Browsing History' dialog box is displayed.
  4. Click 'Delete files...'.
  5. Click 'Yes'.
    The files are deleted.
  6. Click 'Close' to close the 'Delete Browsing History' dialog box.
  7. Click 'OK' to close the 'Internet Options' dialog box.
  8. Attempt the download again.

 

If you are using Firefox 3.0 (or newer)…

 

  1. Open Firefox.
  2. Go to Tools > Options.
    The 'Options' dialog box is displayed.
  3. Select the 'Privacy' option.
    The 'Privacy' options are displayed.
  4. Under the 'Private Data' heading, click the 'Clear Now…' button.
    The 'Clear Private Data' dialog box is displayed.
  5. Check 'Cache'.
  6. Uncheck all other options.
  7. Click 'Clear Private Data Now'.
    The files are deleted.
  8. Click 'OK' to close the 'Options' dialog box.
  9. Attempt the download again.

 

On Windows Mobile…

If you have a Pocket PC (Touch screen)…

 

  1. Open Internet Explorer.
  2. Go to Tools > Options.
    The 'Options' dialog box is displayed.
  3. Select the 'Memory' tab.
  4. Click 'Delete Files'.
    The files are deleted.
  5. Click 'OK' to close the Options dialog box.
  6. Attempt the download again.

 

If you have a Smartphone (Non-Touch screen)…

 

  1. Open Internet Explorer.
  2. Go to Menu > Tools > Options.
    The 'Options' dialog box is displayed.
  3. Select the 'Memory' tab.
  4. Select 'Temporary Files'.
  5. Select 'Clear'.
  6. Select 'Yes'.
    The files are deleted.
  7. Select 'Done' to close the 'Options' dialog box.
  8. Attempt the download again.

 

 

 

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When I try to transfer an OverDrive MP3 Audiobook to an Apple® device, I get the error 'An error occurred while attempting to transfer…'. What should I do?

This error usually means that you need to enable the 'Manually manage music…' setting for your device…

 

  1. Connect your device to your computer.
  2. Open iTunes.
  3. In iTunes, highlight your device in the left vertical navigation panel under the heading 'DEVICES'.
    The 'Summary' screen is displayed.
  4. Check the option 'Manually manage music…'.
  5. Click the 'Apply' button.
    The iTunes 'Summary' screen refreshes, and the changes are saved.
    Your device is set to manually manage music.
  6. Attempt the transfer again.

 

On the Mac, when using the Transfer Wizard to transfer audiobooks to the iPad™ iTunes v9.1 (or newer) is required. To transfer to the iPod® shuffle® iTunes v8.1.0.52 (or newer) is required. To download iTunes, click here.

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The OverDrive MP3 Audiobook I transferred to my device isn't showing up in the mobile version of OverDrive Media Console. What should I do?

Ensure that OverDrive Media Console v3.2.0.5 (or newer) is installed on your Windows computer and OverDrive Media Console for Android v1.0 (or newer) or OverDrive Media Console for BlackBerry v1.0 (or newer) is installed on your mobile device. Attempt the transfer again and be sure to select 'OverDrive Media Console on device' when prompted by OverDrive Media Console to specify a 'Player'.

OverDrive Media Console cannot transfer titles to OverDrive Media Console for iPhone.

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OverDrive Media Console offers me the choice to transfer titles to OverDrive Media Console on my Android or BlackBerry device, but I uninstalled OverDrive Media Console from my device. What should I do?

On Android…

 

  1. Connect your device to your computer.
  2. Open OverDrive Media Console.
  3. Select a title and click 'Transfer'.
    The Transfer Wizard is displayed.
  4. Click 'Next'.
    The Transfer Wizard detects your device and the 'Confirm' screen is displayed.
  5. Select your device in the 'Player' drop-down. Do not select a storage card or 'OverDrive Media Console on device'.
  6. Click 'Advanced Options…'
    The 'Advanced Options' dialog box is displayed.
  7. Click the 'Browse…' button.
    The 'Browse Portable Player' dialog box is displayed.
  8. Right-click on the folder at the top and select 'Show hidden files and folders'.
  9. Right-click the file '.OverDrive.xml' and select 'Delete'.
  10. Click 'Yes' to delete the file.
  11. Click 'Cancel' to close the 'Browse Portable Player' dialog box.
  12. Click 'Cancel' to close the 'Advanced Options' dialog box.
  13. Click 'Cancel' to close the Transfer Wizard.
    The next time you transfer a title to your device you will not have the option to transfer to OverDrive Media Console for Android.

 

On BlackBerry…

 

  1. Connect your device to your computer.
  2. Open OverDrive Media Console.
  3. Select a title and click 'Transfer'.
    The Transfer Wizard is displayed.
  4. Click 'Next' in the Transfer Wizard.
    The Transfer Wizard detects your device and the 'Confirm' screen is displayed.
  5. In the 'Player' drop-down, select the SD card. Do not select the device's main memory or 'OverDrive Media Console on device'.
  6. Click 'Advanced Options…'
    The 'Advanced Options' dialog box is displayed.
  7. Click the 'Browse…' button.
    The 'Browse Portable Player' dialog box is displayed.
  8. Right-click on the folder at the top and select 'Show hidden files and folders'.
  9. Right-click the file 'OverDrive.xml' and select 'Delete'.
  10. Click 'Yes' to delete the file.
  11. Click 'Cancel' to close the 'Browse Portable Player' dialog box.
  12. Click 'Cancel' to close the 'Advanced Options' dialog box.
  13. Click 'Cancel' to close the Transfer Wizard.
    The next time you transfer a title to your device you will not have the option to transfer to OverDrive Media Console for BlackBerry.

 

 

 

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[Android™ Only] I downloaded OverDrive Media Console for Android to my computer. How do I install it on my device?

OverDrive Media Console for Android must be downloaded directly to the Android device. Visit http://www.overdrive.com/software/omc on your device to download and install OverDrive Media Console for Android. OverDrive Media Console for Android is also available for download at Android Market.

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[Android Only] When I click the 'Download' button for a title nothing happens. What should I do?

You may have downloaded an ODM file that can be opened in OverDrive Media Console for Android. To see if you downloaded an ODM file… 

  1. Open the Android Browser.
  2. Select Menu > More > Downloads.
    'Download history' is displayed.
  3. Look for a file with the same name as the book you are attempting to download. The filename will end with '.odm'. Select the file to open it in OverDrive Media Console for Android.

 

If you do not find an ODM file, it is possible that your browser is displaying the standard version of this web site instead of the mobile version. The 'Download' links displayed at the standard version of this web site may not work correctly on your device. To display the mobile version of this site… 

  1. Close the web browser on your device.
  2. Open the web browser.
  3. Delete cookies.
  4. Delete temporary Internet files.
  5. Attempt to download again.

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[BlackBerry® Only] When I try to open OverDrive Media Console for BlackBerry it closes before I can use it. What should I do?

OverDrive Media Console for BlackBerry requires an SD card. Install an SD card in your device and attempt to open OverDrive Media Console again.

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[BlackBerry Only] I got the error 'Could not start content handler.' What should I do?

You’ll get this error if the BlackBerry Browser is not able to process an ODM file. The download of an ODM file is part of the OverDrive MP3 Audiobook download process and it is downloaded when you click the 'Download' link. To work around this error, follow these steps… 

  1. Download and install Opera Mini™ v4.2 (or newer).
  2. Open Opera Mini.
  3. Access http://remote.scccld.lib.mo.us:8080/login.
  4. Login to your account.
  5. Select 'My eShelf'.
  6. Select the title’s 'Download' link.
  7. Select 'Save'.
  8. Save the ODM file to the media card.
    The ODM file is downloaded.
  9. Select Menu > Exit to close Opera Mini.
  10. Open the 'Media' application.
  11. Select Menu > Explore > Media Card.
    The contents of the media card are displayed.
  12. Navigate to the saved ODM file.
  13. Select the ODM file.

    14. OverDrive Media Console opens and displays the title in the Library.

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[BlackBerry Only] I got an error like 'Error starting Media Console: Class 'net.rim.device.api.ui.component.keywordfilterfield' not found'. What should I do?

You’ll get this error if your device has an unsupported version of the BlackBerry operating system. OverDrive Media Console for BlackBerry requires BlackBerry OS v4.5 (or newer).

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[BlackBerry Only] The OverDrive WMA Audiobook I transferred to my BlackBerry won't play. What should I do?

Although some BlackBerry devices allow the transfer of OverDrive WMA Audiobook, most BlackBerry devices do not support DRM-protected WMA files. To enjoy the audiobooks available at this site on your BlackBerry, you must check out OverDrive MP3 Audiobooks. 

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[Mac® Only] When I attempt to open an ODM file on the Mac, an application other than OverDrive Media Console tries to open the file. How do I set OverDrive Media Console to open ODM files? 

  1. Right-click the ODM file.
  2. Select 'Get Info'.
    The 'Info' window is displayed.
  3. Expand the 'Open with:' section.
  4. In the drop-down list of Applications, select 'Other…'.
    The 'Choose an application to open the document…' dialog box is displayed.
  5. Select 'OverDrive Media Console'
  6. Check the 'Always Open With' box.
  7. Click 'Add'.
  8. Close the 'Info' window.
    OverDrive Media Console is now set to open ODM files.

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[Mac Only] When I attempt to transfer an OverDrive MP3 Audiobook to a device using OverDrive Media Console for Mac, I get an error stating 'This version of OverDrive Media Console only supports transfer to Apple devices.' What should I do?

OverDrive MP3 Audiobooks play on most portable music devices. However, OverDrive Media Console for Mac supports transfer to Apple devices only. You should be able to transfer OverDrive MP3 Audiobooks to the device using the same method that you currently use to transfer files from your computer to the device.

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[Windows® Only] I downloaded an audiobook using Firefox® but I am unable to open it. What should I do?

Downloading an ODM file is part of the download process. You may need to set Firefox to open ODM files automatically… 

  1. Open Firefox.
  2. Go to Tools > Options.
    The 'Options' dialog box is displayed.
  3. Select the 'Applications' tab.
    The 'Applications' options are displayed.
  4. Select the 'ODM' file extension.
  5. Click the 'Action' column drop down and select 'Use Other...'
    The 'Select Helper Application' dialog box is displayed.
  6. In the 'Select Helper Application' dialog box, click the 'Browse' button and navigate to the location where OverDrive Media Console is installed (C:\Program Files\OverDrive Media Console by default).
  7. Select 'MediaConsole.exe'.
  8. Click 'Open'
    The 'Select Helper Application' dialog box closes. The 'Action' column for the 'ODM file' entry displays 'Use OverDrive Media Console'.
  9. Click 'OK'.
    Firefox is set to open ODM files automatically.
  10. Browse to the ODM file you were unable to open. Double-click the file.
    OverDrive Media Console launches and prompts you to download the title.

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[Windows Only] OverDrive Media Console doesn't recognize my Android device. What should I do?

The Android device must be mounted for OverDrive Media Console to be able to transfer files to it… 

  1. Connect the device to your computer.
  2. Drag down the Status Bar.
    'Ongoing' and 'Notifications' information is displayed.
  3. Select 'USB connected'.
  4. Select 'Mount'.
    The device is mounted.
  5. Attempt the transfer again.

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[Windows Only] I’m having problems transferring to OverDrive Media Console on my Android device. What should I do?

Be sure that you have the correct versions of OverDrive Media Console installed. To transfer OverDrive MP3 Audiobooks to OverDrive Media Console on your Android device you need… 

  • OverDrive Media Console v3.2.0.5 (or newer) installed on your Windows computer.
  • OverDrive Media Console for Android v1.0 (or newer) installed on your device.

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[Windows Only] OverDrive Media Console doesn't recognize my BlackBerry device. What should I do?

Be sure that 'MTP mode' is turned on… 

  1. If the device is connected to your computer, disconnect it.
  2. Open the BlackBerry 'Options'.
  3. Select 'Memory'.
  4. Set 'Mass Storage Mode Support' to 'On'.
  5. Set 'Auto Enable Mass Storage Mode When Connected' to 'Yes'.
  6. Close the BlackBerry 'Options'.
    You are prompted to save changes.
  7. Select 'Save'.
    MTP mode is enabled.
  8. Connect the device to your computer and attempt the transfer again.

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[Windows Only] When I attempt to transfer an OverDrive MP3 Audiobook to a Zune® device, I get an error stating that 'The OverDrive Media Console Transfer Wizard requires version 3.0 or higher of the Zune software'. How do I download the Zune application v3.0 (or newer)?

 To download the Zune application, click here.

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[Windows Only] When I attempt to transfer an OverDrive MP3 Audiobook to a Zune device, I get an error stating that OverDrive Media Console can't access the device and that the Zune device needs an update. What should I do?

To transfer OverDrive MP3 Audiobooks to a Zune device, the Zune device must have firmware v3.0 (or newer) installed. For instructions for updating Zune device firmware, click here.

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[Windows Only] When I attempt to transfer an OverDrive MP3 Audiobook to a Zune device, I get an error stating that the Zune is already connected to another program. What should I do?

Before you can transfer OverDrive MP3 Audiobooks to a Zune device, you must close any program to which the Zune is connected. Close any program to which the Zune is connected and attempt the transfer again.

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[Windows Only] I tried to transfer an OverDrive MP3 Audiobook to a Windows Mobile® device and got an error saying 'Unable to locate folder of Windows Mobile device because folder is not found.' What should I do?

This error occurs if you have specified that you want to save a title to a sub-folder on an encrypted SD card. OverDrive Media Console only supports transfer of OverDrive MP3 Audiobooks to the root folder of encrypted SD cards. Transfer to sub-folders is supported if the SD card is not encrypted. 

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[Windows Only] When I try to burn an OverDrive MP3 Audiobook to CD using OverDrive Media Console v3.0 on Windows 2000 or Windows 98 SE, I get an error. What should I do?

OverDrive Media Console v3.2 (or newer) is required to burn OverDrive MP3 Audiobook titles to CD on Windows 2000 and Windows 98 SE. To download the latest version of OverDrive Media Console for Windows, click here.

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[Windows Mobile Only] When I download a title using OverDrive Media Console for Windows Mobile, the title is not displayed in the Media Library. What should I do?

To refresh the Media Library so that the most recently downloaded title is displayed, close OverDrive Media Console for Windows Mobile and then re-open it.

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I cannot find the information I am looking for. What should I do?

Contact support. Be sure to include the following… 

  • Library card number
  • Title(s) of problem eBook(s)
  • Steps to reproduce the problem
  • Exact text of any error messages
  • URLs of any error pages
  • OverDrive Media Console version
  • Windows Media Player version (Windows only)
  • Operating system (Windows 7, Mac OS 10.6.2, Android v2.1, etc.)
  • Web browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
  • Device make and model, if applicable

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