Library Assistant I
Reports to: Circulation Supervisor
Salary Track: B
FLSA Status: Non-Exempt
Under the immediate supervision of the Circulation Supervisor and direction of the Branch Manager, the Library Assistant works directly with library customers in person, by phone, or electronically concerning circulation of materials, reserves, for library accounts, and other concerns related to circulation. The Library Assistant also helps the customer with program or event registration and meeting room reservations. Performs light housekeeping within the branch and may assist with opening or closing procedures.
- Create a welcoming environment that ensures a pleasant customer experience.
- Assist customers with locating materials and circulation in person, by phone or electronically.
- Place and process reserved materials.
- Assist customers with library cards and account information.
- Assist customers with meeting room and program reservations.
- Assist customers at self- checkout stations or with library technology.
- Collect fines or fees from customers. In certain circumstances, fines of $10 or less may be reduced or canceled.
- Operate drive up window or perform curbside delivery of materials.
- Empty and process materials in book drop and delivery bins.
- Process magazines.
- Promote library programs and events and manage book displays.
- Assist with basic information inquiries and reader advisory questions as needed.
- Repair and shelve materials as needed.
- Help maintain a safe environment for staff and customers and assist with maintenance of safety equipment in the branch.
- Light cleaning duties in the branch and outdoors.
- Provide prompt and friendly service to all customers and tactfully handle complaints or disruptive customer behaviors.
- Open and close the branch as needed.
- Count, balance, and record receipt of fines.
- Sort mail and general deliveries.
- Verify and route branch reserves.
- Periodical subscription maintenance; check in, withdrawals, and claim missing issues.
- Sort book donations and in-branch book sale materials.
- Prepare carts for re-shelving.
- Withdraw weeded items from the collection.
- Assist with library programs as needed.
- Knowledge of general library operations and strong commitment to public service.
- Excellent verbal and written communication skills. Strong reading skills.
- Intermediate level of office skills and computer skills.
- Ability to operate library equipment: copier, phone, fax, computer, DVD cleaner.
- Ability to file alphabetically and numerically using the Dewey Decimal System.
- Attention to detail and ability to perform duties with a high level of accuracy.
- Ability to effectively multi-task and work well under pressure.
- Ability to exercise initiative to achieve established goals and directives.
- Flexibility to adapt to changing situations and to variances in work schedules.
Essential Physical Abilities (Accomplished with or without reasonable accommodation)
- Ability to lift materials or push or pull carts weighing up to 30 pounds.
- Ability to stand for long periods of time at the circulation desk.
- Ability to reach high or low to return materials to shelves and move through aisles.
- Sufficient clarity of speech and hearing to communicate well with staff and customers.
- Sufficient vision to review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
EDUCATION AND EXPERIENCE:
- One year customer service or public service experience required.
- High school diploma or GED required; some college preferred.
- Knowledge of a public library’s function and purpose required.
- Directly related public library experience preferred.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
(Revision Approved 8/10/15)