JOB TITLE: Circulation Supervisor – Regional Branch
Classification: Library Assistant 4 FLSA Status: Non Exempt Salary Track: E
Reports To: Branch Manager
This position manages the daily operations of the circulation area in a Regional Branch. The Circulation Supervisor is a working supervisor and must perform public service duties in conjunction with supervisory duties. Within the scope of public service, the supervisor works directly with patrons to set up library accounts, resolve questions or issues with existing library accounts, address patron requests or concerns related to circulation. The Circulation Supervisor has direct responsibility for supervision of Pages and Library Assistants. Typically, the supervisor has 25-30 direct reports. Duties include: participating in circulation staff interviews, developing weekly schedules, delegating work assignments, leading training programs for Pages and Library Assistants, and conducting performance reviews. Oversees minor or routine building maintenance projects and security concerns. Works with the on-site Branch Manager to resolve complex issues in public service or employee relations. Has the ability to make decisions and perform work under general supervision of the Branch Manager.
- Participate in application screening and interviewing process for new hires.
- Oversee the on-site training program for new employees.
- Develop weekly schedule for Pages and Library Assistants
- Monitor staffing levels to adequately staff circulation area during peak periods.
- Address employee issues such as: attendance, customer service, work habits.
- Approve employee timesheets and vacation requests.
- Conduct department meetings for Library Assistants and Pages.
- Work with Branch Manager to resolve serious employee issues.
- Complete performance evaluations and recommend salary increases.
Public Service Responsibilities
- Manage all aspects of circulation: resolving customer accounts, compiling branch statistics, material repair and cleaning and material check in or check out.
- Register voters.
- Approve meeting room reservations.
- Respond to security alerts or emergencies within the building: water, fire, vandalism.
- Serve on committees within the District related to this position.
- Perform other related duties as assigned.
- Open and close the branch.
- Count, balance, and record receipt of fines.
- Count and balance cash drawers. Prepare financial reports.
- Gather and prepare monthly circulation statistics.
- Oversee sorting of mail and general deliveries.
- Participate in branch reserves; verify, route, and contact customers.
- Periodical subscription maintenance; check in, withdrawals, and claim missing issues.
- Order and maintain branch supplies and cleaning products.
- Organize volunteer projects or assignments in the circulation area.
- Initiate and follow up on routine building repairs, maintenance items, or landscape items.
- Respond to inappropriate customer behaviors in a safe and respectful manner when the Branch Manager is not in the building.
- Extensive knowledge of general library operations and library technology.
- Ability to manage, train, and direct the work of branch employees and volunteers.
- General business skills: accounting, clerical, and understanding of work flow processes.
- Strong computer skills and ability to troubleshoot problems.
- Ability to use the District’s mission, vision, and values, as the basis for managerial decisions.
- Ability to exercise initiative to achieve established goals and directives.
Essential Physical Abilities (Accomplished with or without reasonable accommodation)
- Ability to lift materials or push or pull carts weighing up to 30 pounds.
- Ability to stand for long periods of time at the circulation desk.
- Ability to reach high or low to return materials to shelves and move through aisles.
- Sufficient clarity of speech and hearing to communicate well with staff and customers.
- Sufficient vision to review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
- Sufficient personal mobility to attend meetings at various locations within the District.
Education and Experience
- Minimum five years in a public service or customer service capacity.
- Proven ability to perform the duties of a Library Assistant.
- BA/BS degree preferred.
- Prior supervisory experience preferred.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.