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IT Technician

IT Technician

 

Department: Information Technology (IT)

Reports to: Coordinator of Information Technology

Salary Track: E

FLSA Status:  Non-Exempt

Salary:

SUMMARY:

Responsible for providing routine, general technical support for the Library District network and equipment at the Administrative Offices and in the branches. Support may include installation of equipment, repairing or transferring equipment, software and database updates, and troubleshooting hardware problems. Performs routine work independently with general instruction on results expected and refers more complex problems to IT Coordinator or to the IT Network Administrator.

ESSENTIAL JOB FUNCTIONS:

  1. Assist with installing, upgrading, and replacing computer equipment which may include PCs and printers.
  2. Provide maintenance and troubleshooting support for District computer hardware.
  3. Install new and/or upgraded software for the District.
  4. Unpack, pack, and move boxes of equipment and computers in the store room and to different locations within the District.
  5. Drive District van, or personal vehicle, to and from District locations to transport computer equipment.

GENERAL JOB FUNCTIONS:

  1. Assist in maintaining inventory of computer parts and equipment.
  2. Assist Network Administrator in special projects.
  3. Serve as a general resource for branch hardware and software questions.
  4. Perform other department tasks as needed.

EQUIPMENT USED:

Personal computers, printers, laser scanners, tools for repairing and moving computer equipment, District van, and other computer specific equipment.

EDUCATION AND EXPERIENCE:

Must have strong communication skills, ability to work independently and in a team, have an excellent driving record and a current Missouri driver's license. Must have technical repair experience in a PC environment and be able to lift and carry heavy boxes of materials up to 50 pounds. Must have an Associates Degree in a related field or technical training in computer systems operations. Two years related experience is preferred.

(Approved 7/11/05)