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General Service and Maintenance Assistant

General Service and Maintenance Assistant


Reports to: Circulation Supervisor/Branch Manager

Salary Track: B

FLSA Status:  Non-Exempt



Perform a variety of general duties including public service duties in the circulation area and in outreach services, delivery services of branch and outreach materials, repairs, light maintenance and cleaning projects, and special security duties within the branch. Assist in the general operations of the library branch, as needed.


  1. Interact with customers in the library and by telephone concerning materials in circulation, reserves, and overdues, and accept reservations for children's and adult programs.
  2. Perform clerical duties including issuing library cards, file materials, collect fines and fees, balance cash drawer, sort mail, and empty and sort materials from the book drop.
  3. Provide routine maintenance support for interior and exterior projects, including changing light bulbs; replacing furnace filters; hanging bulletin boards, pictures, or signs; repairing damaged walls; and assorted interior painting, as needed.
  4. Delivery of materials to customers who are isolated because of geographic, physical or circumstantial reasons, to daycares, and to other locations as directed.
  5. Perform routine security duties in the branch including intervening with difficult customers, working with the branch security system, and opening and closing of the branch when needed.


  1. Occasional clerical duties related to circulation activities or branch programs, such as special reports or voter registration.
  2. Assist customers with the operation of library equipment and the use of facilities.
  3. Assist with special cleaning projects, including lawn care and snow removal, as needed.
  4. Perform special projects in clerical, delivery, security, cleaning ,or maintenance areas, as needed for branch operations.


Must be able to operate library equipment including automated circulation system, copiers, telephone, fax, and other equipment necessary to the operation of the branch. Be able to use basic maintenance tools and be able to drive a delivery van.


Requires strong verbal and written communication skills, 1 year of customer or public service experience, and knowledge of the procedures of public libraries. Must have a high school diploma or GED, prefer completion of 2-4 years of college. Must have an excellent driving record, hold a current Missouri driver's license, have "handy person" skills, and be able to physically lift and carry heavy boxes of materials weighing up to 50 pounds.

(Approved 6/12/95)