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Branch Manager - General Purpose/Outreach

Branch Manager - General Purpose/Outreach


(Librarian 3-4)

Branch: As Assigned

Reports to: Deputy Director

Salary Track: I-J

FLSA Status:  Exempt



Manages the operations of a General Purpose Branch Library and Outreach Services within the policies and procedures set by the Library District. Responsible for branch staff, customer service issues, branch programs, collection management, facility maintenance and all aspects of the outreach program. May include expertise in a certain subject area such as business, children's, etc. Position performs professional duties requiring the exercise of professional skill, initiative and independent judgement. Assignments are given in broad terms of general objectives and performed with administrative supervision only.



  1. Responsible for the daily operations of a General Purpose Branch Library and the Outreach Services including management of all branch services and programs according to Library District policies.
  2. Direct the compiling of branch statistics to accurately represent branch activities.

Communicates effectively with all other Branches and Departments and attends Administrative and Board meetings.

Branch Maintenance:

  1. Coordinates the internal and external maintenance of the branch building and grounds to provide a safe, clean environment reporting any major concerns to the Administrative Offices.

Responsible for the internal arrangement of the branch including functional floor plans, appropriate displays and signage.

Collection Management:

  1. Coordinates material selection and collection development within the branch.

Coordinates collection maintenance to generate space for new items and ensures that current, useful materials are available.


  1. Participates in developing and monitoring branch budget including materials, equipment and personnel.
  2. Works with the appropriate General Administration personnel in bidding necessary items and services for the branch.

Oversees branch expenditures insuring appropriate recording and handling of fines and fees.

Public Relations:

  1. Interprets and enforces Library District policies and procedures for customers and employees.
  2. Handles difficult customer issues or transactions as they occur.
  3. Serves as a liaison between the branch and the surrounding community participating in organizations and events, as needed.
  4. Responsible for marketing and promoting library materials and services, including Outreach Services, both in the branch and in the community through presentations, promotions and branch tours.

Works cooperatively with local customers and agencies in placing volunteers in useful positions in the branch.

Employee Development:

  1. Interviews, hires, trains, evaluates and manages branch employees, Outreach employees and volunteers, or delegates the responsibility as needed.
  2. Reviews employee performance and approves salary increases, interprets policy and procedure addressing disciplinary issues.
  3. Oversees the scheduling of staff for all areas of the branch.

Informs branch staff of changes in library policies and procedures and serves as a liaison to District administration.

Outreach Services:

  1. Oversees delivery and maintenance of deposit collections available to all county senior centers, assisted living facilities, senior citizen apartments, and nursing homes.
  2. Oversees, plans and organizes outreach to homebound residents, Books to You Program, including recruiting volunteers and organizing the annual recognition luncheon to train and provide contact with Books to You volunteers.
  3. Oversee the Children's Outreach to childcare facilities coordinating schedules and working with the Children's librarian to ensure that all programs are covered.
  4. Develop and evaluate new methods of reaching the target audiences establishing pilot projects to test new services and negotiating with facilities when placing new services.
  5. Maintain contacts with institution staff, Wolfner Library, and benefactors.
  6. Communicate with Outreach coordinators in other library systems to learn of new services and methods of updating existing ones.
  7. Maintain Outreach van with respect to maintenance, safe operation and appearance.
  8. Fill in as needed on initial home visits, institutional deliveries, and presenting children's programming.


  1. Works at the Reference desk, as scheduling requires.
  2. Chairs or serves on committees and task forces within the District.
  3. Participates in local, state or national professional organizations.


Telephone, personal computer, fax, copier, library automation system and outreach van.


Required: Must have knowledge of the functions of public libraries; have excellent communication and organizational skills; and have general computer literacy. Must have an accredited Masters in Library Science degree and at least 3 years experience in related areas and excellent customer service skills. Prior management or supervisory experience preferred.

Incumbent may be promoted by approval of a professional development plan according to the Dual Track Promotion Plan, Policy E084.

(Approved 9/13/99